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The impact of surveys at check-out counters

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English: iPads can be a distraction to learning

Imagine the effectiveness of your survey program, if you give your patients the option to take them ON THE SPOT.

By placing a set of laptops or desktop computers in a designated location in your waiting room or giving access to mobile iPads, your patients can access the Patient Survey questionnaire site that you pre-set ahead of time. We can help you train your front desk and checkout staff to be responsible for collecting responses from all patients who exit the facility.

Installing a survey kiosk can be an attractive supplement to your office’s business plans. There is a greater percentage of return for your results, as well as the opportunity to see a REAL solid sample of your patients’ concerns. Then, there are no lost mailings and no extended waiting period for results from online surveys at home. This method also has a benefit in having a live person to answer any questions during the process on-hand and reduces the chances for falsifying information. Not to mention, saves your staff from more paperwork.

Some patients might think because the survey is administered in the office, that their answers will not be private. Rather, anonymity is STILL maintained with safeguards in place, so you and your staff can reassure their confidence in these privacy matters. In order to take the survey, much the same as at home on their own computer, a user must log in with a unique access name and password. . By their encouragement, patients will leave feeling as their visit mattered, and this gives an opportunity to see if there are any “missing pieces” to your facility’s administration. And those who are trained accordingly can access survey results on a daily basis, giving you the insight you need on the day you need it. In fact, this further indicates any problems from within the office — especially if negative feedback is about your healthcare workers — given, you can run daily work schedules against daily survey answers.

Patient Survey can set up your system to collect surveys from a number of check-out counter devices, with iPads becoming the definitive winner. There’s really no better place, but AT the doctor’s office or hospital. And guaranteed, you’ll glean the best responses.

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PatientSurvey.com is a leading provider of Phone, Online and Paper based Patient Satisfaction Surveys across the globe focusing on Healthcare Providers. One of the only solution provider handling all three mediums using a Single Platform.

Our products and services are being used across a number of different Healthcare Providers. Following is a brief list:

-   Offices of Physicians (different specialty)

-   Offices of Optometrists

-   Offices of Physical, Occupational, and Speech Therapists

-   Dental Clinics

-   Chiropractic Clinics

-   General Medical and Surgical Hospitals

-   Psychiatric and Substance Abuse Hospitals

-   Elderly and Persons with Disabilities Service Providers

-   Residential Mental Health and Substance Abuse Facilities

-   Rehabilitation Home Providers

-   Drug Trial Patient Feedback Providers

-   Child and Youth Service Providers

-   Home Health Care Service Providers

-   Medical Students

Contact Us today to request product demo!

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